Complaints to the Telecommunications Industry Ombudsman about phone and internet services rose by 3.6% nationally between October and December last year according to its Complaints Data Insights Quarter 2 report
Over 14,000 complaints were received by the Ombudsmen from people are having trouble with their phone and internet with services not working altogether or taking too long to fix.
In NSW, a total of 4,285 complaints were made by people in the state, up 4% since the previous quarter with 608 complaints made in relation to no phone or internet services with grievances about intermittent service or dropouts, slow data speed, and partially restricted service also up.
The report states Telstra, Optus and Vodafone continue to account for the largest proportion of complaints, despite Telstra and Optus recording overall decreases in complaints by 9.6 % and 2.2% respectively.
