People receiving cancer treatment across Hunter New England Local Health District have provided overwhelmingly positive feedback for the care they received in the latest Bureau of Health Information’s (BHI) Outpatient Cancer Clinics Survey.
More than 8,000 patients from across the state provided feedback with almost all (99 per cent) rating their overall care as ‘very good’ or ‘good’. This result has been consistently high since 2019 for NSW and is an improvement from last year.
Key feedback received from people accessing cancer care at Hunter New England Local Health District include:
•95 per cent of patients felt they received “safe, high-quality care”
•98 per cent of patients said the staff were ‘definitely’ polite and welcoming on their arrival
•98 per cent of patients said they were treated with respect and dignity
•96 per cent said health professions were ‘always’ kind and caring
Susan Heyman of Hunter New England Local Health District said it’s encouraging to hear such positive feedback, with the district’s cancer teams committed to providing supportive care to people living with cancer.
“We are incredibly proud of the positive feedback we’ve received from our cancer patients.
“It’s a reflection of the hard work and dedication of our healthcare teams, who strive every day to provide safe, high-quality care, and this feedback motivates us to keep providing compassionate, person-centred care.”
Professor Tracey O’Brien AM, NSW Chief Cancer Officer and CEO, Cancer Institute NSW thanked cancer patients for taking the time to provide feedback on their care.
“Every 10 minutes someone in NSW is diagnosed with cancer, with one person dying from the disease every half an hour. Our cancer services are among the best in the country and it’s imperative our health system delivers world-class cancer care, in a safe and supportive environment,” Professor O’Brien said.
“I’d like to thank the expert and passionate health professionals working in our state’s cancer services, for supporting people and communities at an extraordinarily challenging time of their lives.
“These survey results highlight our commitment to delivering person-centred care with compassion, respect and dignity.
We will continue to work closely with local health districts, cancer centres and clinicians across NSW to ensure that people with cancer have the support they need to navigate the healthcare system.”
The NSW Government invests around $180 million each year, through the Cancer Institute NSW, to improve cancer care in NSW and lessen the impact of cancer for people across the state.
